HP LaserJet Pro M402, M403

Software Install Notes

Edition 1, 10/2015

CONTENTS

  I. INTRODUCTION
  II. INSTALLATION INSTRUCTIONS
  III. TECHNICAL ASSISTANCE
  IV. LEGAL STATEMENTS

I. INTRODUCTION

PRINTER SUPPORT WEBSITE

To find the current list of supported operating systems and to download software, go to www.hp.com/support/ljM402 or www.hp.com/support/ljM403.

The following support is available:

• | Current list of supported operating systems

• | Links to download drivers and software

• | Printer documentation

• | Updated list of known issues

• | Online technical support

PURPOSE OF THIS DOCUMENT

This file provides specific installation, compatibility, and troubleshooting information. For additional information about printer features and driver features, see the printer user guide and the online help that is included with each software application.

About the CD installation option

The CD that ships with the printer includes software for the following operating systems listed in the Supported Operating Systems section below. The CD includes a link to the Web where the installer software can be downloaded. Or, download the installer software from the printer-support Website listed at the beginning of this document.

About the Internet installation option

Go to the 123.hp.com website to download an application called HP Easy Start to automatically detect the operating system and provide appropriate solutions. On the 123.hp.com home page, click the Select Printer drop-down list and select HP LaserJet Printers. Click the Begin button, and then click the Download button. Supported operating systems are listed below.

SUPPORTED OPERATING SYSTEMS AND INSTALLED COMPONENTS

Windows® XP 32-bit (Service Pack 2 and higher) and Windows Vista 32-bit

• | Internet installation – PCL.6 print driver

• | CD installation – PCL.6 print driver

Windows 7 32-bit and 64-bit

• | Internet installation – Full software solution

| • | HP LaserJet Pro MFP M402-M403 PCL 6 print driver (Required)

| • | HP Printer Status and Alerts

| • | HP Update

| • | HP Device Toolbox

| • | HP Product Improvement Study

| • | HP Device Experience

| • | Reconfigure Your HP Device

| • | Uninstall Product Software

Note: For Windows 7, basic software can be installed instead of the full software solution by clicking Customize Software Selection on the Software Install screen.

• | CD installation – Full software solution

| • | HP LaserJet Pro MFP M402-M403 PCL 6 print driver (Required)

| • | HP Printer Status and Alerts

| • | HP Update

| • | HP Device Toolbox

| • | HP Product Improvement Study

| • | HP Device Experience

| • | Reconfigure Your HP Device

| • | Uninstall Product Software

Note: For Windows 7, basic software can be installed instead of the full software solution by clicking Customize Software Selection on the Software Install screen.

Windows 8 32-bit and 64-bit

• | Internet installation – PCL-6 print driver, HP Device Experience (DXP)

• | CD installation – PCL-6 print driver, HP Device Experience (DXP)

Windows 8.1 32-bit and 64-bit

• | Internet installation – PCL-6 print driver

• | CD installation – PCL-6 print driver

Windows 10 32-bit and 64-bit

• | Internet installation – PCL-6 print driver

• | CD installation – PCL-6 print driver

Windows Server 2003 32-bit (Service Pack 1 and higher)

• | Internet installation – PCL.6 print driver

• | CD installation – PCL.6 print driver

Windows Server 2003 R2 32-bit

• | Internet installation – PCL.6 print driver

• | CD installation – PCL.6 print driver

Windows Server 2008 32-bit and 64-bit (Service Pack 1 and higher)

• | Internet installation – PCL.6 print driver

• | CD installation – PCL 6 print driver

Windows Server 2008 R2 64-bit (Service Pack 1 and higher)

• | Internet installation – PCL 6 print driver

• | CD installation – PCL 6 print driver

Windows Server 2012, 64-bit

The software installer does not support Windows Server 2012, but the HP PCL 6 and HP PCL-6 printer-specific print drivers do support it.

Windows Server 2012 R2, 64-bit

The software installer does not support Windows Server 2012, but the HP PCL 6 and HP PCL-6 printer-specific print drivers do support it.

Mac

For information and print drivers for Mac, go to the following Website:
www.hp.com/support/ljM402 or www.hp.com/support/ljM403

Linux

For information and print drivers for Linux, go to the following Website:
www.hp.com/go/linux

Unix

For information and print drivers for UNIX®, go to the following Website:
www.hp.com/pond/modelscripts/index2.html

OVERVIEW OF THE SOFTWARE COMPONENTS

The software installer for this printer has software for Windows operating systems. The specific components installed are dependent on the OS and user choices during installation. The list below provides an overview of common components. For more information about a particular print driver or software component, see the associated online help.

Note – Not all software components are supported in all operating systems.

Drivers

A driver is a software component that allows software applications to access printer features. Typically, you should install drivers for each printer. The printer software CD-ROM that came with your printer includes the following Windows drivers:

• | HP PCL 6 print driver Windows 7

• | HP PCL-6 print driver for Windows 8, 8.1, and 10

Additional drivers might be available from your HP distributor or from online sources. See the "Technical Assistance" section of this document or the printer user guide for more information about obtaining drivers and other HP software.

Software Applications

HP Device Toolbox

HP Device Toolbox provides printer status information such as toner and paper levels. HP Device Toolbox also is used to configure the printer settings.

HP Printer Status and Alerts

The printing system includes the Printer Status and Alerts software component for end-users. These alerts can be configured to appear when the printer cannot print (for example, when the printer is out of paper), an HP supply needs to be ordered, or a warning condition exists (the printer has experienced an error but can continue). Alerts only appear when you attempt to print.

The Printer Status and Alerts also can be configured to show no alert messages.

HP Update

If you have modified the configuration of the printer since installation, the driver can be automatically updated with the new configuration in environments that support bidirectional communication.

HP Product Improvement Study

You can choose to provide data for printer improvement.

Reconfigure Your HP Device

Use this utility to either install or change an existing printer connection.

Uninstall Product Software

The Uninstall Product Software utility allows you to remove the Windows HP printer components. See the "Uninstaller" section for instructions.

II. INSTALLATION INSTRUCTIONS

The CD setup or installation software detects the version and language of the operating system that you are running.

CD INSTALLATION

Windows

Note: The “HP PCL 6” and “HP PCL-6” print drivers are configured to use the automatic two-sided printing feature (duplexing) as the default when installed in certain countries.

Windows installation when using a USB cable

1. | Insert the printer CD into the computer and follow the on-screen instructions.

2. | Follow the on-screen instructions through the Directly connect this computer to a USB cable path. Disconnect the cable only when the software prompts you or when installation is complete.

Note: If the installation program does not start automatically, the AutoPlay feature might be disabled on the computer. If this happens, click on the Windows Start button and select Computer (or My Computer), and then double-click on the HP printer. Follow the on-screen instructions.

Note: If the install program fails, disconnect the USB cable, turn the printer off and then on again, and then insert the printer CD into the computer. Follow the on-screen instructions. Connect the cable only when the software prompts you.

Windows installation for networked printers (wired or wireless)

Insert the CD into the computer and follow the on-screen instructions.

Note: If you are using a wired network, connect the network cable before inserting the CD.

Mac

Note: The “Mac OS X” driver is configured to use the automatic two-sided printing feature (duplexing) as the default when installed in certain countries/regions.

OS X installation

1. | Go to 123.hp.com.

2. | Select LaserJet.

3. | Click Begin, and then click Download to download the HP Easy Start utility.

4. | Open the HP Easy Start Utility and follow the on-screen instructions. This printer supports OS X 10.8 Mountain Lion, OS X 10.9 Mavericks, and OS X 10.10 Yosemite.

Note: OS X users also can use the AirPrint print-only driver or the Apple Software Update (ASU) print-only driver available from Apple. See www.apple.com for more information about OS X print drivers.

INTERNET INSTALLATION

1. | Go to 123.hp.com.

2. | Select LaserJet.

3. | Click Begin, and then click Download to download the HP Easy Start utility.

4. | Open the HP Easy Start Utility and follow the on-screen instructions.

UNINSTALLER

The Uninstall Product Software utility is available if the recommended software has been installed. The uninstaller removes the HP printer software components.

1. | From the Start menu, select All Programs, and then click HP. If you have more than one HP printer, choose the specific printer, and then click Uninstall from the program group.

2. | Follow the onscreen instructions to complete the software uninstall.

III. TECHNICAL ASSISTANCE

For customer support information, see the user guide or the in-box support flyer, or call your local authorized HP dealer.

You also can go to the following Website for online technical support:
www.hp.com/support/ljM402 or www.hp.com/support/ljM403

IV. LEGAL STATEMENTS

TRADEMARK NOTICES

Microsoft®, Windows®, and Windows® XP are U.S. registered trademarks of Microsoft Corp.

UNIX® is a registered trademark of the Open Group.

WARRANTY AND COPYRIGHT

Warranty

See the printer Warranty and Legal Guide and User Guide for complete warranty and support information.

Copyright

© 2015 Copyright HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.